Shipping and Delivery Policy
Last Updated: 06-10-2025
At Geztechq, we strive to provide a smooth and reliable shipping experience. Whether you’re ordering from across the street or across the world, we aim to get your order to you quickly, securely, and affordably. Please review our full policy below.
📦 Order Processing
All orders are processed within 1–3 business days after your order is placed.
Orders placed on weekends or holidays will be processed on the next business day.
During high-demand periods (e.g., holidays or promotional sales), processing times may be slightly longer.
If there is a significant delay in processing your order, we will contact you via email or phone.
🚚 Shipping Methods and Rates
We offer several shipping options to meet your needs:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free |
| Expedited Shipping | 2–3 business days | extra charges applicable |
| Overnight Shipping | 1 business day | extra charges applicable |
| Local Delivery (if available) | 1–2 days | Free |
Note: Delivery times are estimates and may vary based on destination, carrier delays, and external factors like weather or customs processing.
🌍 International Shipping
We currently ship to the following countries: [List countries].
If your country is not listed, please contact us to see if special arrangements can be made.
International Orders:
Shipping charges and delivery times are calculated at checkout based on your location.
Customers are responsible for any customs duties, taxes, or import fees charged by your country.
Delivery times may vary based on customs clearance procedures.
📦 Packaging & Handling
We take great care in packaging your items to ensure they arrive safely.
Sustainable and recyclable materials are used whenever possible.
Fragile items are packed with extra padding or labeled as “Fragile” when necessary.
📬 Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number and a link to track your shipment in real time.
If you haven’t received a tracking number within 3 business days, please check your spam/junk folder or contact us directly.
📦 Multiple Shipments
If your order contains multiple items, they may ship separately depending on:
Product availability
Warehouse locations
Item size or weight
You will be notified of each shipment and receive separate tracking numbers if applicable.
🛑 Delivery Issues
Delayed or Lost Packages
If your package is delayed, please allow a few extra days as packages can be held up due to weather, customs, or carrier issues.
If your package is lost, we will help file a claim with the shipping provider and either resend or refund your order depending on the outcome.
Wrong Address
Please ensure your shipping address is correct at checkout.
We are not responsible for packages delivered to incorrectly entered addresses.
If you realize there’s an error after placing your order, contact us within 12 hours to correct it before shipment.
Damaged Items
If your item arrives damaged, please email us at [Your Email] within 48 hours of delivery with:
Photos of the damaged item
Your order number
A brief description of the issue
We’ll replace the item or issue a refund based on the situation.
❓Frequently Asked Questions (FAQs)
Q: Do you offer same-day delivery?
A: At this time, we do not offer same-day delivery, but expedited and overnight options are available.
Q: Can I change my shipping address after placing an order?
A: If your order hasn’t shipped yet, we’ll be happy to update your address. Contact us as soon as possible.
Q: Can I pick up my order in person?
A: We currently operate as an online-only store and do not offer local pickup unless otherwise specified.
Q: What happens if my order is marked as “Delivered” but I didn’t receive it?
A: Please check with neighbors, building management, or your local post office. If the package is still missing, contact us within 3 business days and we’ll investigate.
🕑 Business Hours
Our shipping department operates Monday to Friday from [Insert Time Zone and Hours].
Orders are not processed or shipped on weekends or public holidays.
📞 Contact Us
If you have any questions about your order or our shipping policy, contact our support team:
Email: support@geztechq.com
Phone: 0091-9398210568
